Effective date: November 12, 2025
Who we are. ScormStack ("ScormStack," "we," "us") provides an online platform to create, manage, and export e-learning content, including SCORM packages, templates, and AI-assisted features (the "Service").
Who you are. "Customer," "you," or "your" means the company or person using the Service. If you use the Service on behalf of a company, you represent that you are authorized to bind that company to these Terms.
By creating an account, starting a free trial, or paying for a plan, you agree to these Terms and our Acceptable Use Policy and Data Processing Addendum.
1.1 License. While your subscription is active, we grant you a limited, non-exclusive, non-transferable right for your authorized users ("Seats") to access and use the Service for your internal business purposes.
1.2 Credentials. You're responsible for all activity under your accounts, keeping logins secure, and complying with the AUP.
1.3 Beta/Free features. We may offer experimental, preview, or free features. These are provided "as is" and may change or end at any time.
2.1 Plans. The Service is offered via subscription plans published on our site or an order form.
2.2 Trials. Trial periods end as stated in-app or on our site. At trial end, access may stop unless you upgrade to a paid plan.
2.3 Renewals. Subscriptions auto-renew for the same term unless you cancel before the current term ends.
2.4 Fees & Payment. You authorize us (or our payment processor) to charge all fees, plus applicable taxes (e.g., VAT). Late or failed payments may result in suspension.
2.5 Price Changes. We may change prices with at least 15 days' notice for the next renewal term.
2.6 Refunds. Except where required by law, fees are non-refundable. If we materially breach and fail to cure within 30 days of notice, you may terminate and receive a pro-rata refund for the unused period.
3.1 Your Content. You retain all rights to content you upload or provide ("Customer Content"), including text, images, audio/video, data, and prompts.
3.2 Outputs. Subject to third-party rights and these Terms, you own the e-learning outputs you generate with the Service (e.g., SCORM packages, exported media, reports) ("Outputs").
3.3 License to Operate. You grant us a worldwide, royalty-free license to host, process, transmit, display, and create derivative works of Customer Content and Outputs solely to operate and improve the Service.
3.4 Feedback. We may use feedback or suggestions without restriction.
3.5 Our IP. We (and our licensors) retain all rights to the Service, software, templates we provide, documentation, and brand. No rights are granted except as stated.
4.1 Use & Responsibility. AI features may produce inaccurate or inappropriate results. You are responsible for reviewing Outputs, securing necessary rights, and complying with laws and the AUP.
4.2 Restrictions. No generation of illegal, infringing, hateful, or harmful content; no attempts to extract underlying models or training data.
4.3 Attribution & Third-Party Models. Some AI features may involve third-party model providers. Use is subject to their terms to the extent applicable; we'll list them in the DPA/Privacy Policy.
The Service may integrate with third-party services (hosting, storage, analytics, payments, etc.). Your use of third-party services may be subject to their terms. We are not responsible for third-party services we don't control.
6.1 GDPR. Where we process personal data on your behalf, the DPA forms part of these Terms.
6.2 Privacy Policy. Our Privacy Policy explains how we collect and use personal data as a controller.
6.3 Data Export & Deletion. During the term, you can export your Outputs and, where provided, Customer Content via in-app tools. Upon termination, we'll delete or anonymize Customer Content and personal data in accordance with the DPA and our retention policy, subject to legal obligations and backups.
7.1 Availability. We aim for high availability but do not guarantee uninterrupted Service. We may perform maintenance (scheduled or emergency).
7.2 Support. Support channels and response targets are as described on our site or plan details. No formal SLA applies unless agreed in writing.
You must comply with the AUP. We may throttle, suspend, or terminate accounts that harm the Service or violate the AUP or law.
9.1 Term. These Terms start when you first use the Service and continue while you have an account.
9.2 Suspension. We may suspend for AUP violations, legal risk, or unpaid fees.
9.3 Termination for Convenience. You may cancel at any time; effectiveness is at the end of the current paid term.
9.4 Termination for Cause. Either party may terminate for material breach if not cured within 30 days of notice.
9.5 Effect. On termination: your license ends; we'll close accounts; you should export Outputs before the end date. We may retain minimal data for legitimate business/legal reasons per the DPA/Privacy Policy.
10.1 Mutual. Each party warrants it has the authority to enter these Terms.
10.2 Disclaimer. Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind (including merchantability, fitness for a particular purpose, and non-infringement).
10.3 Liability Cap. To the maximum extent allowed by law, each party's total liability arising out of or related to the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.
10.4 Exclusions. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenues, goodwill, or data.
10.5 Exceptions. The above limits do not apply to (a) your payment obligations; (b) breach of IP rights; (c) your indemnification obligations; or (d) liability that cannot be limited by law.
11.1 By Us. We will defend and indemnify you against third-party claims alleging that the Service (as provided by us) infringes IP rights, and pay final damages/costs, provided you promptly notify us and allow us to control the defense. We may modify or replace the Service to avoid infringement; if not feasible, we may terminate affected features with a pro-rata refund.
11.2 By You. You will defend and indemnify us against claims arising from Customer Content, Outputs, or your use of the Service in breach of these Terms or law.
We may update these Terms. Material changes will be notified at least 15 days before they take effect (urgent legal/security changes may be faster). Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of France (excluding conflict rules). Jurisdiction and venue lie with the courts of Paris, France. Before filing, the parties will attempt good-faith resolution (optional mediation).
Assignment requires our consent, except either party may assign to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets. If a provision is unenforceable, the remainder stays in effect. No waiver is implied. These Terms (with AUP, DPA, and any order form) are the entire agreement.
Contact: legal@scormstack.io
This AUP prevents misuse and keeps the platform reliable.
No illegal content or activities. Don't upload, generate, or share content that is unlawful, defamatory, harassing, hateful, violent, exploitative, or violates privacy or publicity rights.
IP rights. Don't upload or generate content that infringes copyrights, trademarks, or other IP.
Security. No malware, phishing, credential stuffing, DDoS, or attempts to bypass rate limits, security, or authentication.
Platform integrity. No scraping, bulk extraction beyond documented APIs/exports, or interference with the Service or other users.
Personal data. Only upload personal data you are legally allowed to process; honor data-subject rights; don't collect sensitive data unless strictly necessary and lawful.
AI restrictions. Don't use AI features to generate illegal, deceptive, or harmful content; don't try to extract model secrets or build competing models from outputs.
Fair use. Keep within plan limits (seats, storage, requests). We may throttle or contact you to adjust plans if usage is excessive.
Reporting. Report suspected abuse to abuse@scormstack.io.
Violations may result in content removal, throttling, suspension, or termination.
Parties. This DPA is between ScormStack (the "Processor") and Customer (the "Controller") and forms part of the Terms. Capitalized terms not defined here have the meaning in the GDPR or the Terms.
1.1 Purpose. ScormStack processes personal data of Customer's end users (Customer Data) solely to provide the Service, per Customer's documented instructions.
1.2 Nature. Hosting, storage, transmission, organization, transformation, retrieval, export, and deletion.
1.3 Data Subjects & Types. Customer's learners, staff, collaborators; identifiers (name, email, IDs), course metadata, activity logs, usage data, and content you upload. No special category data is required.
Customer ensures it has a lawful basis, provides required notices, and does not instruct ScormStack to process data unlawfully.
3.1 Instructions. We will process Customer Data only on documented instructions (including via the Service UI and this DPA).
3.2 Confidentiality. Personnel handling Customer Data are bound by confidentiality.
3.3 Security. We implement appropriate technical and organizational measures (encryption in transit, access controls, backups, logging, least privilege). Details may be shared upon request.
3.4 Sub-processors. We use vetted sub-processors for hosting, storage, analytics, payments, and support. We remain responsible for their performance and will maintain an up-to-date list; Customer may subscribe to updates.
3.5 International Transfers. Where data leaves the EEA/UK/Switzerland, we use lawful transfer mechanisms (e.g., SCCs).
3.6 Assistance. We will assist with data-subject requests, security incidents, DPIAs, and consultations, considering the nature of processing and available information.
3.7 Breach Notification. We will notify Customer without undue delay after becoming aware of a personal-data breach affecting Customer Data.
3.8 Deletion/Return. At termination or upon request, we will delete or return Customer Data, unless retention is required by law or for backups (after which data is purged on a standard cycle).
Upon reasonable notice, and no more than annually, Customer may conduct an audit (including reviewing our third-party certifications or reports). On-site audits are subject to reasonable scheduling, scope, and confidentiality.
Ready to get started with ScormStack?
Start Free Trial